FAQ and Returns Policy
Welcome to our FAQ and Returns Policy page. Here you’ll find answers to the most common questions our customers have, as well as detailed information about our returns process. If you have any additional questions, please don’t hesitate to contact us.
Frequently Asked Questions (FAQ)
1. What types of products do you offer?
We specialize in custom-designed products, including personalized apparel, home decor, accessories, and gifts. Each item is crafted to meet your specific requirements.
2. How can I place an order?
You can place an order through our website by selecting your desired product, customizing it according to your preferences, and proceeding to checkout. If you need assistance, our customer support team is available to help.
3. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express) and other secure payment options available at checkout.
4. How long will it take to receive my order?
Processing times for custom orders typically range from 5-7 business days. Shipping times depend on your location and the shipping method chosen at checkout. Standard shipping usually takes 7-10 business days.
5. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website.
6. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping rates and delivery times vary depending on the destination.
7. What is your returns policy?
Returns Policy
We strive to ensure our customers are satisfied with their purchases. However, if you need to return an item, please review our returns policy below.
Eligibility for Returns
- Items must be returned within 15 days of the delivery date.
- Products must be in their original condition, unused, and in the original packaging.
- Custom-designed and personalized items are non-refundable unless there is a manufacturing defect or an error on our part.
Exceptions
- Sale items and gift cards are non-refundable.
- Items that show signs of wear or use are not eligible for return.
How to Return an Item
Step-by-Step Instructions:
1. **Contact Customer Support:** Email our customer support team at info@anewkreation.com with your order number and reason for return. Include photos if the item is defective or incorrect.
2. **Receive Return Authorization:** Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
3. **Prepare Your Package:** Pack the item securely in the original packaging and include the RMA number inside the package.
4. **Ship the Item:** Send the package to the address provided by our customer support team. We recommend using a trackable shipping service to ensure the item reaches us.
Processing Times
- Once we receive your return, we will inspect the item within 3-5 business days.
- If the return is approved, a refund will be issued to your original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Additional Questions
8. Can I exchange an item?
Custom-designed and personalized items are not eligible for exchange unless there is a manufacturing defect or error.
9. What should I do if I receive a defective item?
If you receive a defective item, please contact us immediately at info@anewkreation.com with your order number and photos of the defect. We will provide instructions for returning the defective item and issuing a replacement or refund.
10. How do I cancel my order?
Orders can be canceled within 24 hours of placing them. To cancel your order, please contact our customer support team as soon as possible. Once production has started on custom-designed products, cancellations are not possible.
11. Do you offer gift wrapping?
No, we do not offer this service at this time.
If you have any other questions, please feel free to reach out to our customer support team at info@anewkreation.com. Thank you for choosing A New Kreations!